The purpose of the Customer Service Standard of the State Railway Technical Inspectorate of is to achieve the vision of the Inspectorate in customer service and ensure a quality level of service performance. . To achieve this, the standard defines inspection vision, defines key values and principles for successful customer collaboration, specifies desired inspection and customer behavior, provides information on ways to provide and receive services, and enables communication m.. The Standart has been developed so that the client knows what action to expect from the institution, and as a result of successful co-operation would be satisfied with the service received, but the official or employee of the inspection (hereinafter - employee) is motivated and confident to perform professional duties and provide services which conform to the fulfilment of the objectives and tasks specified by the inspection, complies with regulatory enactments, internal order regulations, ethical and behavioural norms.
For the convenience of customers, a service section has been created on the Authority's website, with the services broken down by type, a description of each service, the conditions for requesting and receiving them, the responsible contact person of the institution.